Regimented & Proven Conversion Strategy
A reputation based on trust, capability and human connection isn’t built overnight. Lumin Digital has a regimented and proven integration framework to guide you through your next conversion.
We believe that no financial institution and their user base is the same, and so from the moment you schedule your first demo we’ll begin researching and tailoring a plan built around your unique digital banking ecosystem. Our holistic, platform agnostic approach means that we’ll proactively reach out to your key digital partners to ensure you’re getting the best possible integration and on schedule.
Downtime Happens
to Other People
Once you’re on the system, your next upgrade is just a week away - not next quarter. Lumin Digital’s cloud-native code was written, from the ground up, to be upgradeable in real-time. All updates take place in the background while the platform itself remains live, accessible to users and fully functional. No downtime means your end users can always access their accounts. It’s one less thing to worry about, and one more reason for users to choose your bank or credit union.
According to the results of a Gartner survey, the average cost of IT downtime is $5,600 per minute. Due to variations in operations of different businesses and their dependence on IT, downtime at the low end can be as much as $140,000 per hour, $300,000 per hour on average, and as much as $540,000 per hour at the high end.
Transformative User Experience for Staff
Because of outdated architecture and old technology, many FIs struggle with manual processes such as testing, and re-testing new releases. What would it be like for your institution if you never had to worry about that again?
The user experience with Lumin Digital isn’t just better for your end-users; it’s also gratifyingly simple for your back-room staffers. The back-office Admin tool, like the end-user software, is based on a cleanly designed dashboard. The options presented to employees will vary with their roles, with each seeing just that portion of a user’s information that’s necessary. Full navigation controls are always on-screen, so they won’t waste their time backing out of one module to go to another.
We Understand The Credit Union Difference
We don’t facilitate user connection, we help you create it. At Lumin Digital, we saw an opportunity to help credit unions improve how they engage with their members through digital banking. So we assembled a team focused on providing you with the information, the tools, and the guidance to elevate member outcomes in the digital world.
Your members deserve an exceptional digital experience, and you deserve it to be as easy as possible. Lumin brings extensive experience to the implementation, service, and support areas of the company. Our client onboarding process employs new technologies designed to deliver a frictionless implementation that both you and your members will appreciate. And our modern architecture allows for rapid updates and upgrades with pinpoint precision, ensuring minimal impact to your members.